Chai’s Choice has a 30 day guarantee/warranty on all of its pet products.
Product returns postage fees are the responsibility of the buyer. Chai’s Choice will replace an item sized wrong with another size at no charge if the returned item is in like new condition. Chai’s Choice will pay for postage to your mailing address for the exchanged item.
This policy pertains only to products purchased on the Chaischoice.com website. If you purchased your Chai’s Choice Product on Amazon or Chewy please reference their respective return, refund, and exchange policies.
Qualifying returns and exchanges should be mailed to: Chai’s Choice Pet Products 291 Interstate Ct. Sarasota, FL 34240
Please reference your order number and date of purchase along with the returned product to expedite the process.